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It tells you how your personal information is collected, used, and kept safe when you play, deposit, and withdraw. It talks about verifying your identity, processing payments, and how we keep your account and C$ safe in line with security and regulatory rules. Additional compliance steps may need to be taken if you access the site from Canada or are Canadian.
Bonuses and promotions are based on the personal information you give and how it is used to verify your account, stop fraud, and make sure offer rules are followed correctly. That information is used to make sure you are eligible for bonuses and promotions.
Our Privacy Policy tells you what information we gather, why we gather it, and how it can be checked against security and compliance rules before any bonus is given. Promotions are made to be safe and fair. We may close off certain offers, lower the value of promotions, or take bonus funds out of your account until the problem is fixed if necessary information is missing, wrong, or cannot be confirmed.
Age and identity checks have an effect on activating bonuses. You can only get many promotions after you do some simple checks. You might lose the bonus credit and any winnings that came with it if you claim one but later fail to prove who you are.
This can actually happen if the account name doesn't match the person who owns the payment method or if documents show different information than what was given when the account was registered. Ads can be limited by information about where someone lives and works. To make sure you are playing from the right place, we use technical and account information like IP signals, device data, and your declared address. If you live somewhere that doesn't meet the requirements for the promotion in Canada, the system may not let you use the offer, or bonuses that have already been given to you may be taken away.
Bonus restrictions can happen when you have multiple accounts or share devices. Privacy and security checks may find multiple accounts that are linked by network data, contact information, payment information, or device identifiers.
If there is only one of a promotion per person, household, or IP range, extra claims may be denied, and bonus balances may be rolled over. Deposit bonuses and cashouts are affected by payment data. For deposit-based bonuses, the deposit usually needs to come from a payment method that you own and can verify. If a C$50 deposit is used to claim a deposit bonus and later it can't be proven who owns the payment, we may stop withdrawals until the payment is verified and cancel the bonus.
There may be limits on the value of promotions or confirmation requirements set by risk controls. To stop abuse, automated checks may notice strange patterns, like quickly claiming bonuses, changing devices a lot, or geolocation that doesn't work consistently.
Promotional rewards like a bonus of up to C$200 may be put on hold until checks are done or changed to match the verified account profile.
Promotional messages can be affected by marketing preferences, but not by eligibility. You might stop getting emails or text messages about new deals if you choose not to receive marketing messages. But if you choose to opt out, bonuses that have already been credited will still be there, and you will still be able to access promotions that are available in your account as long as you meet the requirements.
Do not change any information in your profile, only use one account, and make sure that the way you deposit money matches who you are. Before you try to get a deposit bonus on C$100, make sure you're who you say you are. Also, don't use a shared computer or payment method that could connect your account to someone else's.
When you sign up for a High Roller Casino account, we collect the registration information we need to set up your profile, protect your access, and make sure you can get the services you want. You give this information when you sign up, and if your information changes, you can change it later from your account area. We only need information to create accounts, keep them safe, and make sure they're following the rules.
When you sign up using a supported single sign-on option, we may get limited registration information from that provider, like your email address and basic profile information. This depends on what you agree to during authorization.
High Roller Casino may ask for KYC (Know Your Customer) verification and documents before processing a withdrawal to protect your account and keep payouts safe. This is a normal safety feature that helps stop fraud, playing by people who aren't old enough to, and using payment methods without permission. KYC is usually done when you make your first withdrawal request, when you withdraw 500 C$ or more, or when your account information changes. There may also be times when checks are needed because of Canada-specific rules or because the information you give does not match up across documents.
Please make sure that the information you give us matches what's in your casino profile (full name, date of birth, and address). If your Canadian limits the type of document you can get, you may be able to use valid and readable official documents that are similar.
All documents need to be valid, not changed, and easy to read. It's best for photos to be full color, clear, and able to be seen from all four sides. To avoid delays, we may ask for a new upload if any part isn't clear. For safety reasons, you should only upload files through the area for verifying your account. If more checks need to be done before a withdrawal of C$300 is released, you will be told exactly what needs to be done so that verification can be done in as few steps as possible.
High Roller Casino offers a number of safe and quick ways to deposit and withdraw money. Only the transaction data needed to complete your request, stop fraud, and meet legal and regulatory obligations is processed when you add money or cash out. The information about transactions is sent through encrypted channels and trusted payment partners. We don't keep full credit card numbers or payment information on our servers; instead, sensitive information is encrypted and handled directly by the payment provider when needed.
The payment options shown in your Cashier may change based on what's available in Canada, your account settings, and the status of your verification.
For clarity's sake, the Cashier will show you the current lowest and highest amounts before you confirm. To give you an idea, the lowest amount you can deposit is usually C$10, and the lowest amount you can withdraw is C$20, but this depends on the method and requirements.
When you make a withdrawal, the money is usually sent back to the same method you used to deposit it. This is done to lower the risk of fraud and chargebacks. If a method of deposit doesn't work for withdrawals (like a voucher), we may ask you for a different verified method of payout.
High Roller Casino does not charge any extra "processing fees" for normal deposits and withdrawals. However, your bank or payment provider may charge you for network or conversion fees. These kinds of fees are set by the service provider and are out of our hands.
Chargebacks and disputes: If a cardholder files a dispute, we may temporarily stop withdrawals while we look into it, ask for proof, and talk to the payment provider.
Stopping fraud: we might use computers to compare patterns of transactions, data from devices, and how people use their accounts. Sometimes, deposits of more than C$500 or repeated fast deposits may need to go through extra steps of confirmation before they are approved.
Please note that High Roller Casino does not store full card numbers, CVV codes, or magnetic stripe data. It is safe for providers to store and use a tokenized format for saved payment methods if they need to make things easier for customers. To keep customer funds safe, payment methods must be registered in the same name as the person who has the casino account. The withdrawals may be held until ownership is confirmed if the payment account name doesn't match or if the account seems to be used by someone from a different Canadian.
High Roller Casino uses security checks on withdrawals to protect your account and your payouts. These checks are meant to stop fraud, make sure you own the account, and make sure that only verified payment information is used for withdrawals. Our trained staff and carefully chosen providers who help with payment processing and identity verification are the only ones who can see your personal information. You can change important privacy settings in your account. In order to meet legal and risk requirements, security checks are done in a way that is as minimally invasive as possible.
We may do both automated and manual checks on your account based on things like your transaction history, changes to your account information, and any strange activity patterns when you ask for a withdrawal. The automated checks don't always finish withdrawals right away; sometimes they're held up until more confirmation is given. Extra checks are often done after a first cashout, a recent change of email or phone number, adding a new payment method, multiple failed login attempts, or a withdrawal request that is very different from what you usually do (like asking for C$500 after only making small deposits).
Make sure that your deposit method and withdrawal method match if needed to keep your payouts going. Also, make sure that your profile information is correct and up to date, including your Canada and Canadian if compliance screening asks for them. Based on your account and risk level, we may ask for different things.
The only time documents are used is to check them and stop fraud. They are kept safely and only for as long as is needed to meet legal, contractual, and security obligations. Only payment methods registered under the same name as your casino account can receive withdrawals. If we find a problem, we may refuse the request and ask you to either update your information or pick a different method that works.
As a way to protect your account, we may temporarily hold your payouts while we confirm that you own the account. This may happen after you reset your password or if multiple devices log in from different places within a short period of time. If there is a chance of chargebacks or unauthorized use of a deposit, we may need to do more checks before approving a withdrawal, even if it's for a small amount (like "withdraw C$100"). If they ask for proof, use the safe upload tools in your account to send it. Don't send private documents through channels that aren't secure.
Keep in mind that verification may take longer if your documents aren't clear, have expired, or are missing parts. The process goes faster when you send in clear pictures and full-page scans. If your activity changes or if it's required by law in your area, security checks may also be done from time to time. Your verification information is not sold to anyone else. To stop abuse, access is limited, logged, and watched. We do more checks in some areas and risk categories to make sure we're following the law, which may slow down processing times. Contact support from within your account if you need help understanding what needs to be done. This way, we can look up your case without giving out personal information that isn't needed.
If your account security settings are turned on, we may also use extra steps of authentication to make sure withdrawals are safe. Any withdrawal that doesn't pass a security check will be held or declined, and your account notifications will let you know what to do next. To cut down on wait times, verify your account before asking to withdraw large amounts of money, like 5,000 C$.
They want to make sure that your private information is safe and that High Roller Casino treats it with care. Clear deposit and withdrawal limits help you keep track of your money, plan your games, and be responsible with your gambling. High Roller Casino also encourages responsible gambling and the responsible use of data.
Limits can be different depending on the type of payment, the status of the account, and the rules in Canada. We also have controls in place to make sure responsible gambling and strict rules for how we handle data. To keep players safe, stop fraud, and make sure that personal information is only used for legal and operational reasons, these steps have been taken.
The amount you can deposit and withdraw is limited. Depending on the payment method you choose and your account history, the amount you can deposit may be limited per transaction, per day, or per week. For instance, the smallest deposit that can be made is C$10, and the biggest deposit that can be made at once may be limited for some methods to lower the risk of chargebacks and fraud. Limits on withdrawals are also in place to keep payouts safe and legal. You can withdraw as little as C$20, and the most you can take out in a single transaction is probably C$5000. There may be other daily or weekly limits based on your verification status.
If you need a higher cap, you can ask support to raise it. For bigger amounts of money, like C$10000, requests may need more proof of who sent the money and how much it is. You can deposit up to C$10,000 in one transaction and up to C$10,000 in one day. To avoid delays, make sure you use the same payment method you used to deposit money and that your account information matches what's on your ID. If a method of payment isn't available, an alternative may be given after all the checks are done.
There are tools for responsible gambling that can help you stay in charge. You can decide ahead of time what your limits will be and change how you play based on your own tastes and needs. The most you can deposit is C$100 per day or C$500 per week. Loss limits: Don't let net losses go over a certain amount of money, like C$200. Limits on each session: tell the game how long you can play for each session, say 60 minutes. In a time-out, you take a short break, like 24 hours or 7 days. Self-exclusion means that you don't allow access for a longer time, like 6 months or more. If you think gambling isn't fun anymore or is hurting your health, take a time-out or self-exclusion right away and get help from support. Self-exclusion requests are given top priority, and they may not be able to be changed for the time period chosen.
The service is safe and effective because it uses transaction and gameplay data. This includes handling deposits and withdrawals, looking for fishy activity, and following the law by doing things like checking for money laundering and making sure people are of legal age or identity. When third parties are involved, like payment processors or verification services, they are only given the information they need to complete the checks or transactions. This includes monitoring responsible gambling, which includes risk indicators and limit enforcement, and making sure that the source of funds for high-value activities like C$10000+ is legal. The data may also be used to improve services, like fixing payment problems and making the user experience better.
High Roller Casino uses cookies and other tracking technologies to make sure the website works well, keep your account safe, and make offers that are relevant to you. You can store small text files called cookies on your device. They help us remember things like your language choice, login status, and game preferences so you don't have to repeat steps every time you visit the site. We track players in a limited way to learn how they use pages, promotions, and games. This helps us make the site easier to use, stop fraud, and give you more personalized casino offers, like bonus messages, reload deals, or reminders about promotions that are relevant to what you're doing, like a deposit bonus of up to C$200 for eligible players who agree to marketing.
Not all cookies are used for the same thing. Some are needed for the site to work, and others help us figure out how well it's doing or make promotions more relevant to each person. If the law in Canada requires it, we will get your permission before setting any cookies that aren't necessary.
Supports responsible promotion delivery, finds suspicious activity, and helps stop account takeover. Offers may be tailored to each person based on things like the games they've recently played, how often they play, how they respond to promotions, and information about their device or session. Our company does not read private files or messages or use cookies to get to content on your device. Others may put cookies on your computer by trusted third parties that help with things like tracking affiliates, payments, analytics, or marketing.
Some partners may use limited identifiers, like cookie IDs, to track how well campaigns are doing and make sure that the right ad is shown to the right people. If you click on a partner link and then go to High Roller Casino, an affiliate cookie may remember where you came from so that promotions and partner commissions can be given to the right people.
You can change how cookies work at any time by going to the settings on your browser or device. You can delete cookies, block certain types, or make rules for websites in most browsers. Some parts of the casino might not work right if you turn off essential cookies. For example, you might be logged out without warning or not be able to make a deposit of C$100 or a withdrawal request. Limited marketing cookies and marketing preferences can be changed in your account (if available) if you want to get fewer personalized messages. If you choose not to be personalized, you may see fewer personalized offers, but you will still see regular site adverts.
Email and phone numbers are used to get in touch with you. We also collect basic profile information like name and date of birth, as well as payment identifiers like transaction IDs, card numbers, wallet addresses (if applicable), device and IP information, and game and transaction history. We use this information to handle payments, stop fraud, meet AML requirements, set limits, and help customers with their accounts. We do not store full card numbers because we use PCI-compliant payment providers to handle card payments.
When you take money out, make changes to your account information, or do a risk check, verification starts. We may ask for a government ID (passport or national ID), proof of address (bank statement or utility bill), and proof of payment method (e-wallet account information or proof that you own the card). You can send documents through our secure support channel or upload them in your account cashier. To get approval faster, make sure that all corners can be seen, that the details match your profile, and that the documents are up to date.
The players must be in a legal area and be of legal age. You told us what country you are from, where your IP address is, where you pay, and some documents that prove you are who you say you are. We may stop you from playing or making payments and ask for verification if Canada is restricted or we can't confirm where you are. To protect the platform, we use geo and compliance controls. It is up to you to make sure you know the rules in your area before you play.
We store passwords safely, keep an eye out for odd logins, and check for fraud when deposits and withdrawals are made. Use a unique password, turn on two-factor authentication (2FA) if it's available in your account settings, and keep your email safe to improve security. If you think someone else got in without permission, contact support right away to stop playing and look over recent transactions. Before a withdrawal is made, we may lock the account and ask for proof of identity.
More checks can be done when you get a bonus to stop cheating and keep the game fair. We use information about your gameplay and transactions to make sure that you can get bonuses, meet wagering requirements, and follow limits like maximum bet rules. If you want to cash out your bonus winnings, you might need to complete full Know Your Customer (KYC). For larger C$ amounts, we might also ask for proof of your payment method and source of funds. It is against our Terms and Privacy Policy to break the rules for bonuses, so winnings related to bonuses may be thrown out and withdrawal requests may be turned down.
We only gather the information we need to follow AML and responsible gaming rules, manage your account, and process payments. This usually includes your name, date of birth, address, email address, phone number, IP address or device data, payment information (masked if possible), and verification documents like an ID, proof of address, and sometimes proof of where the money is coming from. This information is kept safe by using encrypted connections (TLS), limiting staff access, keeping an eye out for odd behavior, and storing it safely with controls on how long it is kept. To keep your account moving quickly, make sure that the information you use to register matches the way you pay, and send in photos of your documents that have not been edited. Write to support from the email address you used to sign up if you need a copy of your data or want it changed.
Availability depends on the rules of Canada and our list of restricted areas. It's possible that any pending payouts may need to be checked for compliance before they are closed if we don't accept players from Canada. This could happen during registration, deposits, or games. If we accept players from Canada, your privacy will be kept safe, but if you make large deposits or withdrawals, use more than one payment method, play in a way that seems odd, or use bonuses a lot, you may have to go through extra checks. Bonus rules may say that you have to prove who you are before you can cash out, and we may ask for proof of payment ownership and, for larger amounts of C$, the source of the funds. You can set limits on your deposit, loss, bets, and sessions in your account settings. You can also add extra security features like strong passwords and two-factor authentication (2FA) if they are available. Always avoid public Wi-Fi and log out of shared devices when you're done using them on your phone.
Bonus
for first deposit
1000C$ + 250 FS
